Question 1

What is Plan management?

Accepted Answer

Being plan managed means that a NDIS registered plan management provider (such as Allcare Plan    Manager) takes care of the National  Disability Insurance Scheme funding on the participant’s behalf, ensuring timely payment of invoices and other admin.

Question 2

How do l become Plan Managed?

Accepted Answer

To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan.For those with an upcoming planning meeting or review, be sure to request Improved Life Choices is included in your plan. This covers all plan management fees so there is no expense to you. If you have a current plan that does not have Improved Life Choices included, but you do wish to be plan managed, you can request a review of your NDIS plan to have plan management included. Be aware, reviews can take some time.

Question 3

What other costs can plan managers charge participants?

Accepted Answer

From 1 July 2020 the Plan Managers will be able to claim for non-face-to-face supports including travel costs so they can continue to deliver tailored supports to participants.

Question 4

I already have a Plan Manager can I change to Allcare Plan Management?

Accepted Answer

Yes, you can. NDIS biggest emphasis is on choice and control so you have the choice to decide who gets to be your plan manager. You can also decide to change plan manager in the middle of the plan. The process can be a little tricky so contact us to find out how.

Question 5

I already have a support worker that I would like to use, can I continue to use them?

Accepted Answer

Yes, one of the benefit of using Maple Plan as your plan manager is that you can use your preferred provider, regardless if they are NDIS registered provider or non-registered provider.

Question 6

Can l transfer to Allcare Plan Management from another plan manager ?

Accepted Answer

Yes! You are able to change plan mangers any time. If you intend to transfer over to us from another plan manager during the dates of your current plan, in order for us to be able to connect you, you first need to contact the NDIA on 1800 800 110 to advise them. You will also need to request that your previous plan manager cancels their service booking and reduce their available funds to zero in order for us to be able to make our service booking.

Question 7

I’m a Support Coordinator. Can l sign my Clients up with Allcare Plan Management?

Accepted Answer

We love working with support coordinators to help clients receive the best possible support through their NDIS plans. However, only recognised guardians / authorised nominees may complete our sign up process on behalf of a participant. We encourage support coordinators to go through the sign up process with their clients. My Plan Manager are available to help, or answer questions. Please check our contact page for details.

Question 8

How do l sign up to become a client of Allcare Plan Management?

Accepted Answer

To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan.
Signing up with us is simple. Head to our ‘Register’ page, then follow the prompts. The process is just a few steps long.
We will need some basic information from you such as email, participant NDIS number, DOB and address.
If you have difficulty with the forms in the online portal, please send an email to mary@allcareplanmanagement.com.au with your details including your – name, NDIS number, and plan dates, both start and end. It is also beneficial if you can include a copy of your plan. A member of the My Plan Manager enquiries team will contact you via phone call or email within 2 business days to forward you a service agreement and complete your sign up.